Hospitality Operations Manager - Luxury Hotel Standards in Bali

Join TalentGo as a Hospitality Operations Manager and lead a dynamic team in delivering 5-star luxury standards across Bali’s most prestigious locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As a Hospitality Operations Manager at TalentGo, you will be responsible for overseeing daily operations to ensure seamless guest experiences and exceptional service standards. You will work closely with a team of professionals to manage front office operations, housekeeping, food and beverage services, and maintenance, all while maintaining the highest level of guest satisfaction.

TalentGo is a leading hospitality company in Bali, known for its commitment to luxury and innovation. With a rich history spanning over a decade, TalentGo has established itself as a trusted name in the industry, offering a diverse range of accommodations and experiences that cater to the discerning tastes of international and local guests alike.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage daily front office operations, including check-in/check-out processes, guest relations, and reservation management.
• Coordinate with housekeeping teams to ensure cleanliness and maintenance of guest rooms and public areas.
• Work with the food and beverage team to manage inventory, staff schedules, and service quality.
• Monitor and maintain property maintenance and facilities, ensuring they meet luxury standards.
• Implement and enforce operational policies and procedures to ensure consistent service quality.
• Conduct regular audits and inspections to identify areas for improvement and ensure compliance with health and safety regulations.
• Collaborate with management to develop and implement strategic plans for operational efficiency and guest satisfaction.
• Provide leadership and support to the operations team, fostering a positive and productive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in hospitality operations management, preferably in a luxury hotel setting.
• Proven track record of successfully managing operations and teams in a high-volume environment.
• Strong knowledge of hospitality software systems such as PMS (Property Management System) and POS (Point of Sale).
• Excellent communication, leadership, and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Previous experience working in Bali or other tropical destinations is a plus.

🛠️ Keahlian

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