Customer Service Executive - Premium Support & Career Growth

Join Safetyware Group as a Customer Service Executive in the vibrant heart of Bali and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers a competitive salary, career growth opportunities, and the chance to work in one of Indonesia's most beautiful and culturally rich locations. As a Customer Service Executive, you will be the first point of contact for our valued customers, ensuring their needs are met with the highest level of professionalism and care.

In this role, you will handle customer inquiries, complaints, and requests using our in-house CRM system, Zendesk. You will also assist in managing customer data and maintaining our customer database, ensuring all information is accurate and up-to-date. This position is perfect for someone looking to build a career in customer service, with opportunities for advancement to more senior roles within the company.

Safetyware Group, a leading provider of safety solutions in Indonesia, is committed to fostering a work environment that values innovation, integrity, and customer satisfaction. Located in the bustling area of Canggu, Bali, our office offers a modern and collaborative space where you can thrive and grow.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction.
• Use Zendesk to manage and track customer interactions, ensuring timely and efficient resolution of issues.
• Assist in maintaining and updating customer data within our CRM system to ensure accuracy and completeness.
• Provide exceptional customer service by being knowledgeable about our products and services, and by offering proactive solutions.
• Collaborate with internal teams to resolve customer issues and ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Participate in training and development programs to enhance your skills and knowledge in customer service.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service role, preferably in a similar industry.
• Proven ability to handle customer inquiries and complaints with a high level of professionalism and empathy.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Familiarity with CRM systems, particularly Zendesk, is a plus.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Bachelor's degree in a related field is preferred, but not required.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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